LBI Video Explores Challenges of Managing an Ophthalmic Team

The ESCRS Leadership, Business, and Innovation (LBI) programme hosted a webinar on 23 October that looked at the factors involved in managing a team within an ophthalmic practice.

The 37-minute webinar featured a discussion among three speakers: Matt Jensen, senior vice president of client services at RightSourcing in the United States; Vincent Qin, an ophthalmic surgeon at the Catholic University of Louvain in Brussels, Belgium; and Başak Bostanci, medical director at the World Eye Hospital in Istanbul, Türkiye. Drs Qin and Bostanci are both members of the ESCRS LBI Committee.

The webinar addressed several issues related to managing an ophthalmic team, including hiring and retaining staff, communicating to ensure smooth team functioning, keeping team members motivated, and helping team members feel they are playing an essential role in the patient journey.

“A team and its management are, I believe, among the most important things in healthcare today,” Jensen said. “We have a minimal number of providers, and that number is—depending on which subspecialty you’re looking at—going down, as compared to the rising population. This means access is becoming a real challenge, and providers can only provide so much efficiency and so much technological advancement. So they have to rely on their non-practicing partners or business managers to succeed.”

To view the webinar, click here.