Satisfaction Of Users Undergoing Cataract Surgery In An Outpatient Setting At Hospital Garcia De Orta

This study seeks to understand the needs and satisfaction of users, submited to cataract surgery in an outpatient context, with the aim of drawing guidelines for action in terms of efficiency and effectiveness, aiming the quality and the continuous improvement of the services provided.

This study was carried out in HGO, Ophtalmology Service, Ambulatory Surgery Room and for that was used a quantitative approach.

The research subjects were users undergoing cataract surgery in an outpatient setting. Questionnaires were applied to approximately 20% of the population operated in elective outpatient surgery, from 10/21/2021 to 02/11/2022 and covered the entire perioperative period, from the quality perceited by the user. The questionnaires were anonymous, provided to all users. It was composed mostly of closed questions, with only two open answer questions. The data processing was made by statistical analysis and content analysis.

The positive aspects were the satisfaction of care provided by the Medical team (89.8%), Nursing (92.6%), Operational Assistants (89.7%); information provided before (84.4%) and after surgery (92.2%); kindness and involvement with the reference person (84.4%). The aspects to improve were the physical facilities (65.6%); environment (62.2%); noise (61.1%); privacy (62.2%); clothing (74.4%); waiting Time (47.8%); experience in the Ophthalmology Outpatient Surgery Unit (80%).

Satisfaction with the quality of Human Resources were the aspects that users most valued during the surgical process; Aspects that least satisfied the users were the waiting time and the physical facilities although, the users recommend the service.